Shipping Policy

At Evergreen Memorials, we understand the importance of receiving memorial products safely and on time. Every order is carefully inspected and securely packaged before shipment.

Order Processing Times

Processing time begins after your order and payment have been successfully received.

Estimated processing times:

• In-stock, non-personalized products: 1–2 business days

• Products with personalized name plates or pendants: 2–4 business days

• Custom engraved memorial plaques: 3–5 business days after the design proof is approved

Business days are Monday through Friday, excluding federal holidays.

Processing time is separate from shipping transit time. Orders containing both personalized and non-personalized products may be shipped together after all items are ready.

Personalized Orders and Design Approval

Some personalized products require the customer to approve a design proof before engraving begins.

We will send the proof using the email address or contact information provided with the order. Please review the proof carefully and respond promptly.

Production and shipment may be delayed if:

• We are waiting for design approval

• The submitted photograph is unsuitable for engraving

• Names, dates, wording, or other customization details are incomplete

• We are waiting for the customer to answer a question about the order

Customers are responsible for reviewing all names, dates, photographs, and personalized information before approving the proof.

If you do not approve the proof, you may request revisions or cancel the order before engraving begins. Once engraving or production has started, the personalized order cannot be canceled.

Shipping Rates and Delivery Estimates

Available shipping methods, estimated delivery times, and shipping charges will be displayed at checkout.

Delivery estimates begin after the order has been processed and transferred to the shipping carrier. They do not include order processing or personalization time.

Delivery dates are estimates and cannot be guaranteed. Carrier delays caused by severe weather, holidays, service disruptions, or other circumstances outside our control may affect delivery.

Order Tracking

When your order ships, you will receive a shipping confirmation with tracking information.

Please allow up to 24–48 hours for tracking information to update after the carrier receives the package.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us immediately if you need to correct or change your address. Address changes cannot be guaranteed after an order has been processed or transferred to the carrier.

Evergreen Memorials is not responsible for delays or delivery failures caused by:

• An incomplete or incorrect address provided by the customer

• A missing apartment, suite, or unit number

• An unavailable or inaccessible delivery location

• The customer’s refusal or failure to accept the package

If an order is returned to us because of an incorrect address, refusal, or unsuccessful delivery, the customer may be responsible for the cost of reshipping it. If a refund is approved, the original shipping charge and any carrier return fees may be deducted from the refund.

Personalized products returned because of an incorrect address, refusal, or unsuccessful delivery remain non-refundable.

P.O. Boxes and Restricted Addresses

Some large or heavy products, including granite memorial plaques, may require a physical street address and may not be deliverable to a P.O. Box.

The available delivery options for your address will be shown at checkout.

Delayed or Missing Packages

If your package has not arrived within the estimated delivery period, please:

1. Review the tracking information

2. Confirm that the shipping address is correct

3. Check with household members, neighbors, front desks, mailrooms, and other secure delivery locations

4. Contact the shipping carrier for additional delivery information

If the package still cannot be located, please contact us with your order number and tracking number. We will assist you in requesting a carrier investigation or filing a claim when appropriate.

If the carrier confirms that a package was lost in transit, we will provide an appropriate replacement or refund.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please contact the carrier and notify us as soon as possible—preferably within 3 days of the reported delivery date.

We will assist with the carrier investigation when possible. Packages confirmed as correctly delivered are not automatically eligible for a refund or replacement. Each situation will be reviewed individually.

Damaged Packages

Please inspect your order promptly after delivery.

If an item arrives damaged, contact us as soon as possible—preferably within 7 days—and provide:

• Your order number

• Clear photographs of the damaged item

• Photographs of the shipping box

• Photographs of the internal packaging

• A photograph of the shipping label

Please keep the item, shipping box, and all packaging materials until the claim has been resolved. Do not discard or return a damaged item unless we provide instructions.

If the item was damaged during shipping, we will provide an appropriate replacement or refund in accordance with our Return & Refund Policy.

Shipping Delays

If we learn that we cannot ship your order within the time originally stated, we will notify you and provide an updated estimated shipping date.

You may agree to the revised shipping date or cancel the unshipped order for a full refund. Personalized orders that have already entered engraving or production may be handled according to the status of the order and our Return & Refund Policy.

Marketplace Orders

This Shipping Policy applies only to purchases made directly through our website.

Orders placed through Amazon, Etsy, eBay, or another marketplace are subject to that marketplace’s shipping, tracking, delivery, and claim procedures.

Contact Us

If you have questions about processing times, tracking, delivery, or a damaged package, please contact us through our Contact Us page and include your order number.